Support

Start with your studio

For anything about your training, your membership, your measurements or your client record — including the email address you sign in with, a copy of your record, a correction, or deleting it — contact the studio where you train. Your studio holds your record and is the only one who can change it.

Contact us about the app

For problems with the app itself — a feature not working, an error you can reproduce, something that looks wrong on every device — write to support@resolutestrengthtech.com. We answer on business days, usually within one.

We cannot change anything on your client record, including the email address you sign in with. Only your studio can do that.

It helps us a great deal if you include the name of your studio, the kind of phone you are using, and what you were doing when it went wrong.

Common questions

I can't sign in

Sign in with the email address your studio has on file for you. A sign-in code cannot reach an address that is not the one they hold, so:

• Check your spam folder.
• Ask your studio to confirm the email address on your record and to correct it if it is wrong. This is the fix in almost every case, and it is one only your studio can make.
• If your studio has confirmed the address is right and codes still do not arrive, that one is ours — write to support@resolutestrengthtech.com and tell us your studio and the address you are using.

A barcode wasn't recognised

Not every product is in the databases we check. Photograph the ingredient label instead and the app will read it directly.

I think an answer about a food is wrong

Flag it in the app. Flagged answers are reviewed centrally, and where a shared product answer turns out to be wrong it is corrected for every studio, not only for you. Your coach is also the right person to ask about anything that needs judgment rather than a lookup.

I want to remove something I logged

You can delete any entry in your food log yourself, at any time, in the app.

Privacy

How your information is handled — including the fact that photographs of your meals are never stored — is set out in our Privacy Policy.

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